PART OF FORWARD GROUP
Smart phone agent is an AI voice agent that handles a real phone call in real time: it answers instantly, understands free speech, carries out the action (an order, a service request, a payment reminder) and hands over to a person only when judgment is needed. Forward designs and deploys a dedicated agent for each industry: pizzerias and fast food, hotels, and collections. We do it as a business consulting firm, from understanding the need to a measurable result, and not as a system sale.
Smart phone agent By industry
The same technology, different worlds. In every industry the agent is re-profiled according to the calls the business actually receives: what people ask, what they request, and when a person must take over.
Smart phone agent for pizzerias and fast food
Answers every incoming call even at peak time, takes a full order, suggests add-ons and sends the order straight to the register.
- A full order, including add-ons and changes
- Answers several calls in parallel
- Confirmation to the customer and handoff to the register or kitchen
Smart phone agent for hotels
Three voice agents answer hotel guests instantly, at any hour, and hand over to staff only when a person is needed.
- General information in real time
- Ordering food from the menu
- Opening service requests
Smart phone agent for collections A detailed page is coming soon
Collection calls to customers with an open payment, in a matter-of-fact and respectful tone, with handoff to a representative in every case that requires human judgment. In existing deployments in this field, a voice agent reaches higher success rates than a human caller.
- For law firms that handle collections
- For authorities and public bodies
- For organizations with a large billing volume
What the agent does and what it does not
The agent picks up the phone for you at the hours and loads when no one is available to answer, holds a natural conversation and ends it with an action: an order at the register, an open service request, a coordinated payment date. Anything outside the script goes to a person on the team.
- It is It is not An automatic keypad menu (IVR). The agent understands free speech and responds naturally.
- It is It is not A written chatbot on the website. This is a full voice conversation by phone.
- It is It is not A replacement for your team. It handles the calls that get missed anyway and frees people for what requires a person.
How it works with Forward
1. Scoping
We map which calls the business receives, what falls through today, and what the agent needs to know and do. This is also where we decide whether this is the right step at all.
2. The first agent goes live
We start with one defined scenario, connect to the business systems and test against real calls before expanding.
3. Measurement and expansion
We measure against the situation before, improve the script and add scenarios and agents according to the results.
Frequently asked questions
For more depth:
Voice AI for restaurants and fast food ·
The full guide: Voice AI for pizzerias ·
AI implementation and automation ·
Customer service agents
Want to know how many calls your business misses?
An initial diagnostic meeting, free and with no commitment. Together we will map the calls that fall through and tell you honestly whether a phone agent is the right step.
052-331-3334
